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Questions?
Call toll-free
   (866) 729-2925 M–F,
   6 am – 6:30 pm PT



 
Most Frequently Asked Questions
 
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INTUIT ONLINE PAYROLL SERVICES

How does Intuit Online Payroll work?
What are my choices for a small business?
Can I change my small business service level after I start?
What services are available for accountants and bookkeepers?
What services are available for households?
Is Intuit Online Payroll secure?
What are the system requirements?

PAYING EMPLOYEES

How do I pay my employees?
How does direct deposit work?
How do I print pay checks?
Can I hand write checks?

PAYING AND FILING TAXES

How does Intuit Online Payroll Enhanced help me pay payroll taxes?
How does Intuit Online Payroll Enhanced help me file tax forms?
Does Intuit Online Payroll support companies who pay taxes in more than one state?

GETTING STARTED

How do I set up a new account? How long does it take?
What is needed to start electronic payments and filings?
How soon can I run payroll?
How long is my contract?
How do I pay for this service?
How do I cancel my service?

EXPORTING

Can I export payroll data?
What accounting software can I export to?

ADDITIONAL SERVICES

Can you help me pay workers' compensation premiums?


INTUIT ONLINE PAYROLL SERVICES



How does Intuit Online Payroll work?

Intuit Online Payroll is an easy online service that allows you to create paychecks in just a few minutes. There is no software to install.

Each payday, you enter the hours for each employee along with commissions, tips, reimbursements, or other adjustments. For salaried employees, make any adjustments or just click to approve.

We do all the paycheck calculations instantly. You click to pay employees by direct deposit, or print checks from our website on your own printer.

All your payroll data is stored in our secure database.

With Intuit Online Payroll Enhanced, tax payments and filings are fast and easy. We do all the calculations and create all the forms and payments. You control when they go out. For federal payroll taxes, you can just click to pay and file electronically.*

For most state payroll taxes, you can click to pay and file, too. In some states, you print our completed form and mail it.

In a few states, the government requires you to submit an original state-printed form or coupon. For these, we create an identical worksheet which you copy to the official form and mail — this usually takes just a minute or two.

> SEE HOW IT WORKS

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What are my choices for a small business?

For small businesses, you can choose from 2 different services that create instant paychecks and stubs.

Intuit Online Payroll Enhanced, our most popular service, includes everything you need to run payroll, from paying employees and contractors to paying and filing federal and state payroll taxes. You can e-file and e-pay federal taxes as well as most state taxes.* Also included are direct deposit, email reminders, and more.

If you don't need help paying or filing state payroll taxes or you don't need to pay contractors, then Intuit Online Payroll Basic may be right for you.

> LEARN MORE ABOUT OUR SERVICES

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Can I change my small business service level after I start?

Yes. You can do this from within your account, or by calling customer service.


What services are available for accountants and bookkeepers?

We offer an attractively priced professional service for accountants and bookkeepers that includes all the capabilities from our popular Enhanced service, with additional tools that allow you to manage payrolls for many different small companies. You must be an accountant or an independent bookkeeper to qualify for this service.

> LEARN MORE

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What services are available for households?

Our household service is designed for families paying household employees such as nannies and caregivers. You just enter hours online, and we calculate the paycheck amounts. You can pay by direct deposit, print paychecks directly from our website, or hand write checks using our net paycheck figures. You can print pay stubs on plain paper.

We calculate payroll taxes owed by you as an employer, and complete the forms you need to file and pay your payroll taxes.

> LEARN MORE

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Is Intuit Online Payroll secure?

Intuit Online Payroll takes the security of your data very seriously. Password protection, advanced encryption technology, 128-bit Secure Socket Layers, firewalls, heavily guarded servers and intrusion-detection devices all work together to prevent unauthorized access. Intuit Online Payroll is certified by the toughest independent industry watchdogs including: VeriSign TRUSTe, and the Online Better Business Bureau®.

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What are the system requirements?

You need:

You can download Adobe Reader free from Adobe, Inc.

Your browser must be set to accept cookies and your to use Active Scripting. Unless you have changed your browser settings, it is probably set up to accept cookies and to allow active scripts.

We use popup windows for many features. If you have installed software to prevent popup windows, you must add our site to the software's White List. Or you may have to turn the popup killer off or uninstall it to use our service.

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PAYING EMPLOYEES



How do I pay my employees?

You have 3 choices for paying employees with Intuit Online Payroll:
    - Direct deposit to their accounts
    - Print checks on check stock with your own printer
    - Hand write checks using our net pay figures; print stubs on plain paper


How does direct deposit work?

Direct deposit allows you to transfer funds electronically from your U.S. bank account to your employees’ accounts.

There is a 2-day lead time for direct deposit. For example, approve direct deposits on Wednesday by 5pm(PT) to guarantee they will arrive in your employees’ accounts on Friday 5pm(PT).

To set up direct deposit, you submit an authorization form and routing/bank account numbers for your bank account and each employee who wants direct deposit. Initial confirmation usually takes 2-3 ½ weeks. After that, you can do 2-day direct deposit.


How do I print pay checks?

Once you enter hours and approve payments, we instantly create paychecks and provide PDF files of the checks. You can then print the checks on your own printer, using check stock (sold separately). Order payroll voucher checks online, or call 1-800-433-8810.


Can I hand write checks?

Yes. Many businesses with just 1-2 employees choose this alternative. Use our net paycheck figures for the paycheck amounts. You can print a full pay stub on plain white paper.

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PAYING AND FILING TAXES



How does Intuit Online Payroll Enhanced help me pay payroll taxes?

We make it easy and fast to pay your payroll taxes. We do all the calculations for you. We send you an email reminder whenever payroll taxes are due.

For federal taxes, you can just click to pay taxes electronically, or print a coupon and take a check to your bank. For most states, you can just click to pay taxes electronically; for the rest, you can print a coupon and mail a check.*


How does Intuit Online Payroll Enhanced help me file tax forms?

Filing tax forms is easy. We do all the calculations and complete all the forms for you. You can file most of them electronically.* We send you an email reminder whenever payroll tax filings are due.

For federal taxes, you can just click a button to file all the forms. For most states, you can click to file the forms electronically; for some, you print out the completed form, sign and mail them. In a few states where the agency requires you to submit their original printed form, we produce a worksheet with all the numbers you need.


Does Intuit Online Payroll support companies who pay taxes in more than one state?

Yes, Intuit Online Payroll Enhanced provides paycheck calculations, tax payments, and form filings in all the states in which you do business or have employees.

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GETTING STARTED



How do I set up a new account? How long does it take?

Just sign up online and we'll guide you through the setup process, which takes about an hour for most small companies.

You enter company and employee information during this setup process. You can add additional employees or change rates of pay at any time, and the changes will be effective immediately.


What is needed to start electronic payments and filings?

During setup you will print our electronic services form, sign it, and fax it to us. This gives us your authorization to link your U.S. bank account to pay your employees and/or federal and state tax agencies. It usually takes about 2 ½ weeks to get all the necessary confirmations from federal and state tax agencies. In the meantime, you can begin payroll immediately, and pay your employees by check today.


How soon can I run payroll?

Today. You can pay employees by check today, as soon as you complete your account setup.


How long is my contract?

One month at a time. You may cancel at any time.


How do I pay for this service?

You can pay by credit card or by electronic debit from your U.S. bank account.


How do I cancel service?

You can cancel by signing in to your account and selecting “Cancel Service”. You can also call toll-free and cancel at any time.

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EXPORTING



Can I export payroll data?

After each payroll, you can export your payroll data with a few clicks to some of the leading small business accounting software. Exporting is optional, and is not required to make full use of the Intuit Online Payroll service.


What accounting software can I export to?

Intuit Online Payroll integrates with QuickBooks 2007 & higher, QuickBooks Mac 2006 & higher, QuickBooks Online and Quicken 2005 & higher. Works with Microsoft Excel version 2002 or later. It does not integrate with QuickBooks Simple Start and Quicken Starter Edition.***

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ADDITIONAL SERVICES


Can you help me pay workers' compensation premiums?

We make it easy for you to pay workers' compensation insurance premiums. Our integrated payment service lets you pay premiums one pay-period at a time.**

> LEARN MORE

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* With Intuit Online Payroll Enhanced, the E-File & Pay feature is available for federal and most state forms and taxes. For states where E-File is not available, Intuit will provide signature ready forms or worksheets. Check state tax e-payment availability. Check state form e-filings availability. With Basic, E-File & Pay feature is not available.

** The monthly fee is charged to your credit card or deducted from your bank account at the same time as your regular Intuit Online Payroll fees. The monthly fee is separate from the premium charged for insurance by The Hartford, and is not paid to The Hartford.

XactPAY® is a registered trademark of The Hartford and used herein with permission. Intuit is paid a royalty fee by The Hartford in connection with the XactPAY program described herein. Intuit is not a licensed insurance producer or agent of The Hartford and, as such is not authorized to solicit, sell or negotiate any insurance products offered by The Hartford. The Hartford insurance products are sold through licensed producers or independent agents of The Hartford.

*** Subscription, Internet access, Federal Employer Identification Number (FEIN), and U.S. billing address required. Check stock sold separately. Plus sales tax where applicable. Intuit Online Payroll integrates with QuickBooks 2007 & higher, QuickBooks Mac 2006 & higher, QuickBooks Online, Quicken 2005 & higher and Peachtree Pro, Complete, Premium, and Quantum 2008 and 2009. Works with Microsoft Excel version 2002 or later. It does not integrate with QuickBooks Simple Start and Quicken Starter Edition. With Intuit Online Payroll Enhanced, the E-File & E-Pay feature is available for federal and most state forms and taxes. For states where E-File is not available, Intuit will provide signature ready forms or worksheets. Check state tax e-payment availability. Check state form e-filings availability. 24/7 access is subject to occasional downtime. Terms, conditions, features, pricing, service and support are subject to change without notice.